Refund policy
At Cana Style, we want you to feel confident and inspired every time you shop with us. If something isn’t quite right, we’re here to make the return process simple and stress-free.
Return Window
You have 60 days from the date your order is delivered to request a return.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
- Unused and unworn
- In original condition
- Returned with all original packaging
How to Start a Return
To begin your return, please email support@canastyle.com with your order number. Our team will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
If you would like to exchange an item, simply mention this in your email when requesting your return. We’ll assist you with the process.
Refunds
Once your return is received and inspected, your refund will be processed within 7 business days. Please note that your bank or payment provider may require additional time to complete the transaction.
Fees
We do not charge any restocking fees.
If you have any questions or need assistance at any point, feel free to reach out to support@canastyle.com. We’re always happy to help.