FAQs
How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days. In most cases, your order will arrive within 4–9 business days. Once your package is on its way, you’ll receive a tracking link to follow its journey.
Do you offer free shipping?
Yes, shipping is included with every order. There are no minimums or extra steps involved, just a simple and straightforward delivery experience.
What is Cana Style?
Cana Style is a fashion-focused online store offering carefully selected pieces designed to help you express your personal style with confidence. Our collections are created with a balance of comfort, trend, and everyday wearability in mind.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, and Visa. All payments are processed securely using encrypted checkout systems.
Can I update or cancel my order?
If your order has not yet been shipped, we may be able to make changes or cancel it. Please contact us as soon as possible at support@canastyle.com, and we’ll assist you.
Do you accept exchanges?
Yes, exchanges are available. Simply send us a message at support@canastyle.com, and we’ll help you find the right replacement.
What is your return policy?
If you’re not completely satisfied, you can return your item within 60 days of delivery. Just contact us at support@canastyle.com, and we’ll guide you through the process.
How long do refunds take?
Refunds are processed within 7 business days after we receive and inspect your return. Depending on your bank or payment provider, it may take a few additional days to appear in your account.
Do you ship internationally?
At this time, we only ship within Canada. We’re focused on providing a reliable and smooth experience locally.
Is my personal and payment information safe?
Yes, your privacy and security are important to us. Cana Style uses secure systems to protect your data, and sensitive payment details are never stored.
What should I do if my order hasn’t arrived?
First, check the tracking link sent to your email. If your order has not arrived within the expected timeframe, please contact us at support@canastyle.com, and we will look into it for you.
Still need help?
Our team is always ready to assist. Feel free to reach out anytime at support@canastyle.com.